General Questions

1. What products do you offer?

FlowerShiny.com offers a wide range of floral arrangements, bouquets, and gifts for various occasions. Browse our website to explore our collection and find the perfect items for your needs.

2. How can I place an order?

To place an order, visit our website, select the products you wish to purchase, and add them to your cart. Proceed to checkout, enter your delivery details, choose a payment method, and confirm your order.

3. Can I modify or cancel my order?

Order modifications or cancellations can only be made within a specified timeframe. Please contact our customer service team at care@flowershiny.com as soon as possible to request changes. Note that certain conditions apply based on the timing and type of request.

Payment and Security

4. What payment methods are accepted?

We accept various payment methods including credit and debit cards (Visa, MasterCard, RuPay), digital wallets (Paytm, Google Pay, PhonePe), and net banking from Indian banks.

5. Is my payment information secure?

Yes, your payment information is secured using advanced encryption technologies and PCI-DSS compliance. Your details are protected during transactions.

6. Can I change my payment method after placing an order?

Once an order is placed, you cannot change the payment method. For assistance with payment issues, contact our support team at care@flowershiny.com.

Delivery

7. What is the delivery time for orders?

Standard delivery typically takes 3-7 business days from dispatch. Same-day delivery is available for orders placed before [specific time] and is subject to availability and location.

8. How can I track my delivery?

You will receive a tracking number via email once your order is dispatched. Use this number to track the status of your delivery on our website.

9. What should I do if there is an issue with my delivery?

For delivery issues such as delays or incorrect items, contact our customer service team at care@flowershiny.com. We will address your concerns promptly.

Returns and Refunds

10. What is your return policy?

We accept returns for damaged or incorrect items. Please contact our customer service within 24 hours of receipt to arrange a return. Products must be returned in their original condition and packaging.

11. How do I request a refund?

To request a refund, email us at care@flowershiny.com with your order details and reason for the refund. Refunds are processed within 7 to 10 working days after the request is approved.

12. How can I get in touch with FlowerShiny.com?

For any inquiries or support, please email us at care@flowershiny.com. Our team is here to assist you with any questions or concerns you may have.

For additional information, please visit our website or contact our customer service team. Thank you for choosing FlowerShiny.com!